FREQUENTLY ASKED QUESTIONS

Standard Terms and Conditions FAQ:

  •     One Bonus amount/account per family/household/computer.
  •     New accounts(New player accounts) are defined as accounts that are opened by new players who have never at any stage opened an account at Sunset Palace before.
  •     Bonuses pertaining to new accounts are bonuses on your first deposit only, ever made in your Sunset Palace Account.
  •     Sunset Palace can at any stage run different promotions for New accounts. Only one new player promotion Coupon can be redeemed per New player account.
  •     Sunset Palace reserves the right to request further documentation and/or withhold bonus amount.
  •     To receive bonus value, all casino accounts must have a valid e-mail address and telephone number.
  •     Sunset Palace reserves the right to request additional documentation to verify accuracy of account login information.
  •     Promotions are for a limited time only and Sunset Palace reserves the right to terminate any promotion at any time without prior notice.
  •     Promotions may not be combined, unless otherwise specified.
  •     Sunset Palace will honor all promotions provided player deposits while promotion is posted or for a reasonable time thereafter.

Any free money given, that does not require a deposit, e.g. a loyalty bonus, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. will have a maximum cash out of 10x the bonus given up to a maximum amount of $2500.

All cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide within 2 weeks after we requested or submit fraudulent documentation, your account will be locked and all winnings and/or cash-in will be Void.

If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on support@sunsetpalace.com.

*Non- compliance with these terms and conditions shall be deemed to be promotion abuse and as such will give Sunset Palace Management the right at its sole discretion to take the following action against such abusers. All winnings on all accounts opened will be null and void and all cash-ins will be cancelled where a player has been deemed abusive. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be barred from receiving further promotional offers at the casino.

Due to legal, financial transaction regulations, and commercial reasons Sunset Palace Casino cannot allow players from certain countries, South East Asia, and Southern Africa. Some of these countries include, but are not limited to, Albania, Argentina, Armenia, Azerbaijan, Belarus, Belarussia, Bosnia, Bulgaria, China, Croatia, Czech Republic, Estonia, Georgia, Herzegovina, Hungary, Indonesia, Jiang Do, Kazakhstan, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Pakistan, Romania, Russia, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Ukraine and Yugoslavia. Sunset Palace reserves the right to close Real Accounts registered from certain countries.

By playing at the Sunset Palace Casino, you represent and warrant that you fully understand and agree to abide by the following terms and conditions: Sunset Palace Casino.com is restricted to individuals of legal age of majority who are residents of jurisdictions (“Players”) where the use of Sunset Palace Casino.com and its games (“Games”) is not prohibited by law. All Sunset Palace Casino.com games are void where prohibited by law. Minors are strictly forbidden to play.

No purchase is necessary to play. Players may enter and play Games free of charge and without betting money. Players who choose to play for money do so at their own discretion and risk. By using the Games software, Players agree to be bound by the following:

Player is the age of legal majority in the jurisdiction in which Player resides.
Player understands that Player may play games free or for money. Player does not find the Game of the Web site to be offensive, objectionable, unfair, nor indecent.
After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
Player shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and blameless, and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player’s; (i) entry, use, or reuse of the Web site, (ii) use of any materials at the Web site, (iii) entry, use, or reuse of the Casino Server, (iv) participation in the Game, or, (v) the acceptance of any Prize.
Player shall periodically review at a rate not less than once monthly these Terms and Conditions posted at this Web site.
Player shall not participate in the Games, open, use or reuse an account, enter the Web site, or the Casino, nor accept any Prize if Player does not fully understand, agree to, become a party to, and shall abide by, without exception, all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change periodically.
Members are solely responsible for their account transactions and should keep their account information confidential. Should a member give away, share or lose his account number and/or password Sunset Palace Casino.com will not be held liable for any claims regarding that account. You are solely responsible for any purchases and/or losses that may occur on your account.
Personal identity and details of all members will remain confidential. Sunset Palace Casino.com will not report wagering information on behalf of any member.
By accepting any prize and/or winnings from Sunset Palace Casino, you consent to the use of your First Name and the First letter of your Surname (eg. John D) for advertising and promotional purposes without additional compensation except where prohibited by law.
If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to Sunset Palace Casino.

Sunset Palace Casino.com reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, Sunset Palace Casino.com reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances.

  •     If the name on your Casino account does not match the name on the credit card(s) used to deposit money into the account.
  •     If you provide false and or misleading information used to open your Casino account.
  •     If you are not of legal age in the jurisdiction where you reside.
  •     If you reside in a jurisdiction, where law prohibits the use and participation of such games.
  •     If you have allowed or permitted (purposely or not) another party to play on your Casino account.
  •     If you have reversed or charged back any of your purchases on your Casino account.
  •     You are allowed ONLY ONE ACTIVE ACCOUNT. Winnings will only be paid to players having ONE account. If you have more than one account, all winnings will be VOID.
  •     If you are found cheating or if it is determined by Sunset Palace Casino.com that you have used a system or machine, be, it an additional computer, additional software or otherwise used to circumvent the natural randomness of our systems.
  •     The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit.
  •     If Sunset Palace Casino should become aware that you have played at any other online casino under any of the circumstances set out above.
  •     Sunset Palace Casino reserves the right to close Real Money accounts registered from certain countries. This is due to a high volume of credit card fraud originating in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to customers from the following countries for any inconvenience caused: Countries from certain parts of South America, Eastern Europe and Southern Africa.

Danish players will only be able to cash out prior to sending a Fax Back Form and having this Fax Back Form approved. All promotions pertaining to coupons will require double the stated playthrough for Danish Players Only.

Sunset Palace Casino.com reserves the right to withhold winnings if you have ,non funded, reversed or charged back any of your purchases on your Casino account , or any of our affiliated casino accounts (Crwn Vegas Casino.com).

Sunset Palace Casino.com reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will become effective immediately upon being listed under the “Terms and Conditions” section of Sunset Palace Casino.com website. It is solely your responsibility to review the Terms and Conditions no less than once monthly.

All rules and regulations contained herein represent the complete and final agreement between you and Sunset Palace Casino.com and supersede any and all prior agreements. This agreement shall also be deemed an exclusive agreement between you and Sunset Palace Casino.com.
Fountain Limited
35 Barrack Road
Belize City
Belize